Ace Window Repair

I honestly don’t know how this guy is still in business. This will be the last time I refer anyone to him. As a board member of a building with many residents needing window repairs or replacements, I expected a much higher level of professionalism. I contacted this contractor today, and he told me he wasn’t sure when he would even be available to come take measurements. When I asked for a timeframe, he couldn’t even tell me whether it would take 1 or 2 weeks just to come out for simple window measurements. He said he would “let me know,” yet never even took down any contact information. On top of that, the person I referred to him was also left waiting without any response or follow-up. This is no way to run a business. The customer service is extremely poor and unprofessional. I had no idea the company operated this way, otherwise I never would have referred anyone to them. Do yourself a favor and use a real window repair company like Mike the Glazier.

The business owner has since removed his rude and unprofessional follow-up comments to my review and has now taken a much softer approach in his response. His original replies were completely nasty and disrespectful. I guess someone finally educated him on appropriate business etiquette and basic manners.

Listen Taulant, you really need to work on how you communicate with people. It’s not just about the quality of your work, it’s also about professionalism, respect, and the way you speak to customers.

Just because a job is $325 instead of $13,000 doesn’t mean you should brush people off or treat them like they’re not important. You know exactly what happened here, so please don’t try to play the victim. I’m not trying to hurt you or hurt your business, I’m trying to teach you an important lesson.

I was actually trying to help you by referring business your way and putting money in your pocket, but instead you ignored the customer I referred to you and then brushed me off as well. That’s not how you build or maintain a good reputation.

You also can’t say things to customers like “I don’t trust your measurements” or act like you’ll get to their job only when you feel like it because it’s a smaller project. Every customer deserves respect and proper communication regardless of the size of the job.

I will eventually delete the review because my intention is not to damage your business, but I hope you truly take this as a lesson learned moving forward. How you communicate with people matters just as much as the work itself.